Jack Engle
Computer Systems Support/Install Specialist
602-730-1120
Past Certs. CCNA, MCP+, CNA
I have a diverse background in IT support, and installation, particularly focusing on the hospitality industry but experience in various other sectors.
Technologies support:
o Wi-Fi (POE) Unifi, Enginous, Meraki, Ruckus, (Cisco non-Meraki) & others
o Router, Switches Unifi UDMPro, HP, Cisco Business & SOHO, Managed Sw.
o Sip trunks utilizing ISP with ADTRAN’s CSUDSU Pop MTA
o Firewalls Cisco ASA, PfSence, Untangled, Sonic
o Microsoft 7-11 Workstation, Servers – 2005-12 Office 365
o Kali, Debien Linux basic support.
o Low Voltage wiring. RG59 (Siamese Twin) Cat 5 6 6e Ethernet.
o Camera security CCTV and Digital POE DVR\NVR
o ISP Cable, Fiber, DSL
o Other misc. technologies as needed.
o Virtual Machines, ESXi, Microsoft, Virtual box.
Hospitality Industry Focus:
From 2010 to Present
Supported IT products for various hotel chains including Motel 6, Comfort Suites, Valley Inn (Super8), and Holiday Inn Express. Most Motel 6’s were total migrations of the legacy Velocity network devices and retrofit Cisco Meraki so not have a licensing payment every 3 years. The network Access points and routers were mostly Ubiquity Routers and UDP-Pro high-end cloud-based routers and matching switches.
Tasks included installing and supporting internet for office and guests, firewall setup, installing and supporting multi-floor wireless internet, DVR/NVR systems for security, and wiring for network and security cameras. Projects involved migration from legacy systems, implementation pre- and post-groundbreaking, and post-install support.
Other Hospitality Clients: Quality Inn, Budget Inn, American Executive Suites, Hilton, Laquenta, and many others. Provided support, installation, and troubleshooting services.
CableIT: This is a client I have assisted in low voltage wiring such as Cat6, Cox, and phone. Projects include from reading blueprints and working off them from groundbreaking to doors open.
Scottsdale Pain Relief and Chiropractic:
Built servers, installed SQL server for customer tracking and billing, and configured internet Cisco router for VPN connection.
Prophet:
Provided international support for onsite technicians remotely, with locations in Chicago, New York, Germany, Hong Kong, and others.
MPLS and WAN VPN sites, Cisco ASA, routers, and switches.
Kali, Debien Linux basic support.
Robert Half Technical Consulting:
2005-2010
Worked as a Network / Systems Engineer on short-term projects completed between other major engagements.
Braetburn Energy:
Rebuilt and migrated Microsoft Exchange 2003 Server to Teneros HA/DR hardware appliance.
Troubleshooted LAN/WAN issues, including routers. Kali, Debien Linux basic support.
Forge Metals Inc.:
Migrated Microsoft servers in a VMWARE ESX Environment.
Reconfigured workstations and led the migration of users to new PCs and domains.
Analyzed security needs, defined access security, and deployed new configurations.
Monitored and troubleshooted Cisco LAN/WAN VOIP network.
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